Secure account recovery
Reset your R1M password
The recovery method depends on your account type. Resetting a password signs the account out of existing sessions.
Use PID and a recovery code
Patient accounts do not contain an email address. Enter one unused recovery code saved during registration or MFA setup. The code will be permanently consumed.
Without the current password or an unused recovery code, a pseudonymous patient account cannot be safely recovered.
Receive a secure email link
Use the verified email address attached to your professional account. For privacy, the confirmation is identical whether or not an account exists.
The link expires after 60 minutes and can be used once. MFA remains required after the password is reset.